In a POLITICO article published yesterday about how the 2012 POTUS candidates are using the online channel, I'm quoted criticizing Sarah Palin for the way they handled transitioning her original Twitter handle (@AKGovSarahPalin) to what it is today (@SarahPalinUSA).
In case you're not a regular reader, this is an issue which TechRepublican contributor Jeff Vreeland covered in this space last November. His post was triggered by this Tweet which I wrote when both accounts were still active in hopes that they'd listen:

Rebecca Mansour, who works for Palin and is also the aunt of one of my employees, sought to clarify the Twitter username issue which POLITICO later included in the story. It should be noted that Rebecca had no part of the original decision or in choosing the current handle.
Here's how it is today:
For example, All pointed out that, after Palin resigned as Alaska governor, she terminated a Twitter account with a so-called “handle” identifying her as governor, which had thousands of followers, and started assembling a following from scratch using a new account with the handle @SarahPalinUSA.
“All she had to do was go in and change her user name and setting, and she could have kept all her supporters,” All said.
But Rebecca Mansour, who helps run Palin’s Internet operation, said Palin had to hand over her previous Twitter account to the state of Alaska because it was “regarded as state property,” so she couldn't merely convert it to keep her followers.
I stand by my comments on how the Twitter account was handled for a few reasons.
1. Twitter is not a state asset - it is "owned" by Twitter. It is hard to imagine a state law which would deem a Twitter account "state property" and therefore force her to turn it over to the state as an asset. Firstly, Twitter is not an email list which was built using state resources. Her follower count was at over 152,000 well over 500K and I'd be willing to bet 151,500 499,500 of the followers lived outside of Alaska built during the 2008 Presidential campaign. Further, even if it were somehow a state asset, the account should/would/could have been transferred to the current Governor, Sean Parnell by simply changing the username. A quick look at Parnell's account (@AKGovParnell) shows the account unoccupied and with a mere 151 followers. Instead the @AKGovSarahPalin account was terminated abruptly after posting an update that all followers should transfer to the new account. My question: If it were a "state account" (which might be news to Twitter) -- why was it terminated versus keeping and utilizing it as a state asset?
Note: I'm going back-and-forth via email with Rebecca Mansour who is going to put me in touch with Palin's attorney who handled the Twitter issue when she left office. I'll include his comments and legal perspective when I have them. Read Thomas Van Flein's feedback below.
2. Sarah Palin should/could be @SarahPalin. From personal and professional experience, I've found the Twitter team very approachable and willing to help ensure that celebrities, politicians, websites, musicians, etc. obtain their Twitter real estate. In Sarah Palin's case, I'm pretty sure that Twitter would terminate the dormant @SarahPalin account to give it to her. The next step would be to get the account Verified. You can find out more about how Twitter deals with issues of impersonation, copyright and trademark violations on their support page. Sarah Palin is a rock star, particularly online, so it's quite easy to leverage that status knowing that Twitter itself would want a rock star like Palin to use their service effectively. At the very least, she could grab the dormant @Sarah_Palin account which is clearly run by her supporters.
What is interesting is that I've received close to two dozen Tweets from folks who support Palin asking for me to correct my comments because they think I was wrong. That speaks to the point I made in the article about Palin's true online potential not being realized. To respond directly to those in the Palin community who Tweeted -- I'm sure my comments were received as just another individual hating on Sarah Palin when really they were objectively based through observation, discussion with others in this space, and knowledge of how Twitter (both the corporation and the platform) works. In the online space, seemingly little details, like a Twitter username, make a major impact and should always receive thoughtful consideration.
Hopefully this post helps clarify my position and the issue. Feel free to weigh in on the comments or Tweet with the hashtag #TechGOP so they are archived in our feed.
UPDATE:Thomas Van Flein, personal attorney for Governor Sarah Palin offers his unedited response to the decision made at the time and how Team Palin weighed the risks (public fight with the state of Alaska during a time of transition) versus the reward (keeping the account/followers):
Our initial position on this matter was that the Twitter account either belonged to Governor Palin outright or could be "transferred" to her personally if the State claimed a proprietary interest.
Almost immediately we were informed that the State of Alaska considered the account "state property" since it was established through the State IT department and the tweets were created while she was a state employee and pertained to State business. State employees (i.e. the Governor) created the content "on state time" about State matters. In short, the State claimed "ownership" of the account and the contents as well as the followers. Whether the State asserted this position correctly is obviously debatable.
Ultimately the State simply refused to consider any other position, and we were not about to turn this into a legal dispute, a headline or any problem whatsoever. A public fight with the State over something like this had little upside and plenty of risk image and messaging wise. A headline declaring "Governor sues state over Twitter" is not consistent with a smooth hand over. Our job was to help with the transition from public to private employment, and engaging in a legal dispute over this was not productive. We were fairly sure that with her high profile, her followers would find her new account easily enough.
- Thomas Van Flein, personal attorney for Governor Sarah Palin
What a great perspective. Thanks for weighing in Thomas.
To conclude and comment as I see it -- Team Palin understood the value of the profile and initially tried to maintain ownership (or shared ownership, I might argue, with Twitter). The state-level IT folks, likely a problem in every state, pushed back on the account ownership question because they don't understand how best to treat emerging situations that are not black and white technically, legally or politically. So ultimately the decision was made to cut bait, terminate the account, and move on with a new account. Fair enough.
But we've now identified a problem which we should work to address collectively: How should the accounts of government officials be treated once they leave office? The Palin situation ended up being a lose-lose for both the state and for Sarah Palin. The state/next governor didn't keep or utilize the followers and Sarah Palin had to start from scratch though it was her -- as a personality -- which fueled the growth of the account every day.
What do you think?
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