The gold rat list aside, I'm interested in which Congressional sites are good examples of how to do it right. It seems like they haven't gotten away from the old 1.0 way of thinking...broadcast w/o engaging. One guess as to why they're so horrible...they're afraid of opening things up and engaging because of the overwhelming amount of communications (and spam) they receive, and they fear their sites will be dragged into the gutter pretty quick.

I agree that they need to enter the 21st century. They can start by deciding that they don't need to send an official, franked letter on Congressional stationery when all they need to do is reply with their thoughts and positions on whatever issue they're contacted on.